Track Your Order

Order Number

Order Status:

Order confirmed

Quality check

Packaging

Dispatched

Delivered

Order confirmed

Quality check

Packaging

Dispatched

Delivered

Estimated delivery times / country in business days:

Germany
12-15 d.
Austria
12-15 d.
Sweden
15-21 d.
Norway
15-21 d.
Switzerland
10-12 d.
Australia
12-15 d.
Netherlands
12-15 d.
France
12-15 d.
United Kingdom
10-12 d.
Canada
12-18 d.
Italy
12-15 d.
Finland
12-18 d.
Spain
12-18 d.
Ireland
12-15 d.
United States
12-15 d.
Belgium
12-15 d.
Luxembourg
12-18 d.
Denmark
12-15 d.
Brazil
12-18 d.
New Zealand
10-12 d.
Poland
18-24 d.
Colombia
12-18 d.
Malaysia
12-19 d.
Portugal
12-18 d.
Thailand
8-10 d.
Malta
18-24 d.
Slovenia
12-15 d.
Romania
12-18 d.
Hungary
18-24 d.
Russian Federation
18-24 d.
Czech Republic
18-24 d.
Argentina
12-18 d.
Greece
12-18 d.
Croatia
12-18 d.
Slovakia
12-15 d.
Bulgaria
12-18 d.
Liechtenstein
12-18 d.
Estonia
12-18 d.
Turkey
12-18 d.
Japan
6-8 d.
Latvia
12-18 d.
China
3-5 d.
South Africa
12-15 d.
Ukraine
12-18 d.
South Korea
10-12 d.
Taiwan
8-10 d.
Mexico
12-18 d.
Germany 12-15 d.
Austria 12-15 d.
Sweden 15-21 d.
Norway 15-21 d.
Switzerland 10-12 d.
Australia 12-15 d.
Netherlands 12-15 d.
France 12-15 d.
United Kingdom 10-12 d.
Canada 12-18 d.
Italy 12-15 d.
Finland 12-18 d.
Spain 12-18 d.
Ireland 12-15 d.
United States 12-15 d.
Belgium 12-15 d.
Luxembourg 12-18 d.
Denmark 12-15 d.
Brazil 12-18 d.
New Zealand 10-12 d.
Poland 18-24 d.
Colombia 12-18 d.
Malaysia 12-19 d.
Portugal 12-18 d.
Thailand 8-10 d.
Malta 18-24 d.
Slovenia 12-15 d.
Romania 12-18 d.
Hungary 18-24 d.
Russian Federation 18-24 d.
Czech Republic 18-24 d.
Argentina 12-18 d.
Greece 12-18 d.
Croatia 12-18 d.
Slovakia 12-15 d.
Bulgaria 12-18 d.
Liechtenstein 12-18 d.
Estonia 12-18 d.
Turkey 12-18 d.
Japan 6-8 d.
Latvia 12-18 d.
China 3-5 d.
South Africa 12-15 d.
Ukraine 12-18 d.
South Korea 10-12 d.
Taiwan 8-10 d.
Mexico 12-18 d.

FAQ

You can check your order status by entering your email address used for the order and/or your tracking number here: https://getnuubu.com/tracking

There are multiple reasons as to why you may not have received your order confirmation:

  • It is possible that you have entered your email address incorrectly.
  • Please check your spam folder. It is possible that the order confirmation has been filtered as spam.
  • The order process may have not been completed correctly.

If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form you can find below. As a “subject please use the option: "Have not received an order confirmation". Our dedicated customer support team will then check whether or not your order has come through.

As long as your order has not left our warehouse we can still change and correct your delivery address. Please reach out to our customer service via the contact form you can find below using the subject "Address change". Your delivery address will then be adjusted. Once your order has left our warehouse we can no longer change your delivery address.

If you wish to cancel your order please contact our Customer Service team as soon as possible. If your order hasn’t reached the fulfilment stage it is possible we may still be able to change or cancel it.

However, please be aware that we are often unable to make these changes because we usually have your order packed and awaiting shipment within 24 hours of it being placed.

As long as your order has not yet been passed along to our logistics partner, we can cancel your order and reimburse you. Please use our contact form with the subject "Cancelling my order" and provide us with your order number. You can then simply place a new order and effectively change it on your own.

Your invoice was sent to the email you provided in your order details. If you haven’t received it, please contact our customer support at: support@nuubu.com

The processing time for orders is 1-2 business days. After that, delivery times are as follows:

Estimated delivery times / country in business days:

Germany
12-15 d.
Austria
12-15 d.
Sweden
15-21 d.
Norway
15-21 d.
Switzerland
10-12 d.
Australia
12-15 d.
Netherlands
12-15 d.
France
12-15 d.
United Kingdom
10-12 d.
Canada
12-18 d.
Italy
12-15 d.
Finland
12-18 d.
Spain
12-18 d.
Ireland
12-15 d.
United States
12-15 d.
Belgium
12-15 d.
Luxembourg
12-18 d.
Denmark
12-15 d.
Brazil
12-18 d.
New Zealand
10-12 d.
Poland
18-24 d.
Colombia
12-18 d.
Malaysia
12-19 d.
Portugal
12-18 d.
Thailand
8-10 d.
Malta
18-24 d.
Slovenia
12-15 d.
Romania
12-18 d.
Hungary
18-24 d.
Russian Federation
18-24 d.
Czech Republic
18-24 d.
Argentina
12-18 d.
Greece
12-18 d.
Croatia
12-18 d.
Slovakia
12-15 d.
Bulgaria
12-18 d.
Liechtenstein
12-18 d.
Estonia
12-18 d.
Turkey
12-18 d.
Japan
6-8 d.
Latvia
12-18 d.
China
3-5 d.
South Africa
12-15 d.
Ukraine
12-18 d.
South Korea
10-12 d.
Taiwan
8-10 d.
Mexico
12-18 d.
Germany 12-15 d.
Austria 12-15 d.
Sweden 15-21 d.
Norway 15-21 d.
Switzerland 10-12 d.
Australia 12-15 d.
Netherlands 12-15 d.
France 12-15 d.
United Kingdom 10-12 d.
Canada 12-18 d.
Italy 12-15 d.
Finland 12-18 d.
Spain 12-18 d.
Ireland 12-15 d.
United States 12-15 d.
Belgium 12-15 d.
Luxembourg 12-18 d.
Denmark 12-15 d.
Brazil 12-18 d.
New Zealand 10-12 d.
Poland 18-24 d.
Colombia 12-18 d.
Malaysia 12-19 d.
Portugal 12-18 d.
Thailand 8-10 d.
Malta 18-24 d.
Slovenia 12-15 d.
Romania 12-18 d.
Hungary 18-24 d.
Russian Federation 18-24 d.
Czech Republic 18-24 d.
Argentina 12-18 d.
Greece 12-18 d.
Croatia 12-18 d.
Slovakia 12-15 d.
Bulgaria 12-18 d.
Liechtenstein 12-18 d.
Estonia 12-18 d.
Turkey 12-18 d.
Japan 6-8 d.
Latvia 12-18 d.
China 3-5 d.
South Africa 12-15 d.
Ukraine 12-18 d.
South Korea 10-12 d.
Taiwan 8-10 d.
Mexico 12-18 d.

Please keep in mind that during holidays or limited edition launches this time may vary. Thank you for your patience.

**Disclaimer: current COVID-19 pandemic has disrupted the logistics network, which has affected the delivery times. As a result, estimated delivery times for some items may be longer than usual at the moment.**

Please read our shipping policy for more information.

Please follow these instructions:

  1. Copy either your:
    • order number,
    • tracking number or
    • email address.
  2. Open https://nuubu.com/tracking
  3. Paste any of the information mentioned above into the designated field on the page and press “track.”
  4. You can now track your order status.

We offer FREE shipping to all the countries we ship to (we ship to most countries around the world using the fastest delivery methods available to us).

Customer Support Contacts:

Contact form - https://getnuubu.com/contact

Tel.: +1 (205) 782-8739

Where is My Order?