FAQ

Frequently asked questions

The largest concentration of harmful elements is in the feet. Nuubu patches use Japanese traditional methods to help remove those elements from your body. Nuubu active ingredients have been observed to help improve metabolism, blood flow and general wellness!

  • Step 1: Place the patch at the middle of the foot. The soft side of the patch should contact the skin.
  • Step 2: Apply the second patch on the other foot OR another part of the body.
  • Step 3: Leave the patches on for 6-8 hours. It is recommended to apply the patches before sleep.
  • Step 4: Peel the patches off after 6-8 hours of use. Wash your feet and enjoy your improved well-being!

Nuubu is designed by the top specialists in traditional Japanese wisdom. The ingredients used in Nuubu have been tested through generations to deliver you the best, top-of-the-line solution to the accumulation of impurities.

Nuubu patch should have a layer of black discharge on it after use. The discharge is made up of the harmful elements removed by the active ingredients. The lower the concentration of impurities is in your body, the lesser level of the discharge you will find!

The positive effects of Nuubu should be felt after a couple of uses, however, feel free to use the cleansing patches as long as you feel the need! Your wellness has no limits.

You should carefully study Nuubu’s ingredients and evaluate their effects in relation to your own condition, allergies, etc. Please consult your doctor anch check if Nuubu can be used in relation to the usual medicine you take or if it is appropriate for your general lifestyle and / or dietary requirements.

  • Properties:
  • Effective results: 25ml of beauty essence reach the deepest layers of your skin;
  • Beautification: makes your face skin tighter, increases transparency;
  • Anti-aging: tightens the pores, reduces wrinkles;
  • Rejuvenating: provide vital vitamins & minerals to your skin;
  • Refreshing: moisturizes your face to great effect;
  • All-natural: contains the traditional & eco-friendly Japanese ingredients;
  • Flawless adhesion: a quality product.

  1. Carefully wash your face with warm water.
    1. If you have oily skin, please use an oil-control cleanser;
    2. If you have dry / combination skin, please use a hydrating cleanser;
    3. If you have sensitive skin, please use creamy / foaming cleansers;
  1. Dry your face with a soft towel;
    • OPTIONAL: apply toner on your face to better prepare it for essence;
  1. Please choose a mask you prefer;
  2. Please remove the mask from the individual packaging and squeeze the essence into your palm. Use your hands to massage the excess essence into the skin on your face;
  3. Unfold the Nuubu sheet mask and place it on your face aligning the holes to your eyes, nose, and mouth;
  4. Gently press the sheet mask unto your skin until it fits & stays firmly in place;
  5. Sit back and relax for 15-25 minutes. It should not stay on longer than 25 minutes!
  6. Carefully peel off the mask and discard it;
  7. Gently pat the essence into your face for maximum absorption.
  8. For optimal skin improvement, try using sheet masks once or twice per week. However, there is no limit of how often you can use it.

Nuubu face masks are highly effective in preventing skin aging, moisturizing & providing your face skin with vital vitamins and minerals. Nuubu masks use time-tested Japanese skin care techniques modernized and optimized for the greatest possible beautification results.

For optimal skin improvement, try using sheet masks once or twice per week. However, there is no limit of how often you can use it. Please, apply the mask whenever you feel the need to do so.

No: Nuubu face mask should not stay on your face for longer than approx. 25 minutes. If you leave the mask on for too long, it may dry out and start pulling moisture back out of your face.

Please store them in a dark, dry environment & out from the reach of children.

Nuubu face masks are perfectly safe to use! However, please refrain from applying it to your skin if you have allergies or if your skin was recently damaged.

Nuubu Skin Care Sheet Mask: Aloe Vera

An aloe vera extract face mask is perfect for dry skin care: it contains the highly effective moisturizing properties.

  • Ingredients
  • Aloe vera extract;
  • Peppermint extract;
  • Essence;
  • Water;
  • Additional ingredients: butanediol, sodium hyaluronate, carbomer, triethanolamine, PEG-40 hydrogenated castor oil, phenoxyethanol.

Nuubu Skin Care Sheet Mask: Avocado

The avocado extract is a traditional remedy to moisturize the dry skin used around the globe. Avocado extract face mask is perfectly balanced for your moisturizing needs.

  • Ingredients
  • Shea butter extract;
  • Essence;
  • Water;
  • Additional ingredients: butanediol, sodium hyaluronate, glyceryl glucoside, carbomer, triethanolamine, PEG-40 hydrogenated castor oil, phenoxyethanol.

Nuubu Skin Care Sheet Mask: Peach

A fresh peach extract with a high moisturizing effectiveness provides the necessary moisture to your face and reaches deep into the skin. Effectively cleans your pores, balances your sebum and moisturizes the skin.

  • Ingredients
  • Peach (PRUNUS PERSICA) extract;
  • Hazel extract;
  • Essence;
  • Water;
  • Additional ingredients: butanediol, sodium hyaluronate, carbomer, triethanolamine, PEG-40 hydrogenated castor oil, phenoxyethanol.

You can check your order status by entering your email address used for the order and/or your tracking number here: https://getnuubu.com/tracking

There are multiple reasons as to why you may not have received your order confirmation:

  • It is possible that you have entered your email address incorrectly.
  • Please check your spam folder. It is possible that the order confirmation has been filtered as spam.
  • The order process may have not been completed correctly.

If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form you can find below. As a “subject please use the option: "Have not received an order confirmation". Our dedicated customer support team will then check whether or not your order has come through.

As long as your order has not left our warehouse we can still change and correct your delivery address. Please reach out to our customer service via the contact form you can find below using the subject "Address change". Your delivery address will then be adjusted. Once your order has left our warehouse we can no longer change your delivery address.

If you wish to cancel your order please contact our Customer Service team as soon as possible. If your order hasn’t reached the fulfilment stage it is possible we may still be able to change or cancel it.

However, please be aware that we are often unable to make these changes because we usually have your order packed and awaiting shipment within 24 hours of it being placed.

As long as your order has not yet been passed along to our logistics partner, we can cancel your order and reimburse you. Please use our contact form with the subject "Cancelling my order" and provide us with your order number. You can then simply place a new order and effectively change it on your own.

Your invoice was sent to the email you provided in your order details. If you haven’t received it, please contact our customer support at: support@nuubu.com

The processing time for orders is 1-2 business days. After that, delivery times are as follows:

Estimated delivery times / country in business days:

Germany
12-15 d.
Austria
12-15 d.
Sweden
15-21 d.
Norway
15-21 d.
Switzerland
10-12 d.
Australia
12-15 d.
Netherlands
12-15 d.
France
12-15 d.
United Kingdom
10-12 d.
Canada
12-18 d.
Italy
12-15 d.
Finland
12-18 d.
Spain
12-18 d.
Ireland
12-15 d.
United States
12-15 d.
Belgium
12-15 d.
Luxembourg
12-18 d.
Denmark
12-15 d.
Brazil
12-18 d.
New Zealand
10-12 d.
Poland
18-24 d.
Colombia
12-18 d.
Malaysia
12-19 d.
Portugal
12-18 d.
Thailand
8-10 d.
Malta
18-24 d.
Slovenia
12-15 d.
Romania
12-18 d.
Hungary
18-24 d.
Russian Federation
18-24 d.
Czech Republic
18-24 d.
Argentina
12-18 d.
Greece
12-18 d.
Croatia
12-18 d.
Slovakia
12-15 d.
Bulgaria
12-18 d.
Liechtenstein
12-18 d.
Estonia
12-18 d.
Turkey
12-18 d.
Japan
6-8 d.
Latvia
12-18 d.
China
3-5 d.
South Africa
12-15 d.
Ukraine
12-18 d.
South Korea
10-12 d.
Taiwan
8-10 d.
Mexico
12-18 d.
Germany 12-15 d.
Austria 12-15 d.
Sweden 15-21 d.
Norway 15-21 d.
Switzerland 10-12 d.
Australia 12-15 d.
Netherlands 12-15 d.
France 12-15 d.
United Kingdom 10-12 d.
Canada 12-18 d.
Italy 12-15 d.
Finland 12-18 d.
Spain 12-18 d.
Ireland 12-15 d.
United States 12-15 d.
Belgium 12-15 d.
Luxembourg 12-18 d.
Denmark 12-15 d.
Brazil 12-18 d.
New Zealand 10-12 d.
Poland 18-24 d.
Colombia 12-18 d.
Malaysia 12-19 d.
Portugal 12-18 d.
Thailand 8-10 d.
Malta 18-24 d.
Slovenia 12-15 d.
Romania 12-18 d.
Hungary 18-24 d.
Russian Federation 18-24 d.
Czech Republic 18-24 d.
Argentina 12-18 d.
Greece 12-18 d.
Croatia 12-18 d.
Slovakia 12-15 d.
Bulgaria 12-18 d.
Liechtenstein 12-18 d.
Estonia 12-18 d.
Turkey 12-18 d.
Japan 6-8 d.
Latvia 12-18 d.
China 3-5 d.
South Africa 12-15 d.
Ukraine 12-18 d.
South Korea 10-12 d.
Taiwan 8-10 d.
Mexico 12-18 d.

Please keep in mind that during holidays or limited edition launches this time may vary. Thank you for your patience.

**Disclaimer: current COVID-19 pandemic has disrupted the logistics network, which has affected the delivery times. As a result, estimated delivery times for some items may be longer than usual at the moment.**

Please read our shipping policy for more information.

Please follow these instructions:

  1. Copy either your:
    • order number,
    • tracking number or
    • email address.
  2. Open https://nuubu.com/tracking
  3. Paste any of the information mentioned above into the designated field on the page and press “track.”
  4. You can now track your order status.

Nuubu shipping fee is $4.95

The warranty will cover any defects presumed to have existed at the time of delivery or which become apparent within the period of the warranty term.

Please read our warranty policy for more information here: Nuubu Warranty Policy

If you have received a defective item, please contact our customer support at [email protected] and provide detailed information about the defect. We will change your purchased product to a new product if the warranty conditions are applicable.

  • IMPORTANT: if you wish to return item(s) you have purchased please contact our customer support at [email protected] to initiate the return process. Our customer support team will let you know the correct return address. DO NOT return any items without contacting our customer support first. If you will send your order to any other address rather than the one specified by our support team, your refund WILL NOT be issued.

Please note that your product might be changed to a newer version of no lesser value than the original product if the model that you have purchased is no longer in production.

Please be aware that you will have to return the defective item for quality inspection.

Within 30 Days Period from the delivery date of your order (to be determined by the tracking number provided) any customer who is not satisfied can return the product for a refund or replacement. Please contact our customer support explaining why you want to return your product so our support team can send you further instructions:

[email protected]

Please be noted that only unopened and unused Nuubu items in full sets can be returned and refunded in accordance with our policies set out below.

Please note that a restocking fee of 15% is applied to all customer’s remorse returns. Return shipping will have to be covered by the customer and any related fees will not be compensated by us.

Read more about our return policy here: Return Policy

We will give a refund for the returned product within 14 days from receiving the product at our return address. However, please note that we will only accept the returned product if it was not used, has not been damaged and has been sent back to us in the original packaging. A refund might take up to 5 days to reach your bank account after it's made.


If you have read and not found a solution in our Frequently Asked Questions, please contact us via the form below.


Contact Us

Contact Us

Tel.: +1 (205) 782-8739